SYD Collection Notices: Contact Centre

When you call our contact centre, Sydney Airport Corporation Limited (ACN 082 578 809) (we, our, us, Sydney Airport) uses call recording technology and will collect your personal information, which may include your full name, date of birth, email, phone number, vehicle registration number, e-tag number, flight details, ASIC card numbers, details of your disabilities or medical conditions and any other information required for your enquiry.

If you do not wish for your call to be recorded, please advise the operator at the start of the call.

We collect your personal information for the purposes of:

verifying your identity;
responding to your enquiry or feedback;
quality assurance;
staff training;
responding to and resolving complaints or disputes; and
security and safety compliance.

We may disclose your personal information to:

i. third-party service providers for the purposes of sharing feedback, responding to complaints or so they can deliver their services to you;

ii. law enforcement for security and safety purposes or where required or permitted by law, including under an order issued by a court or tribunal; and

iii. professional advisors, including for auditing purposes.

If you do not provide the requested personal information, we may be unable to assist with your enquiry.

We otherwise use, disclose and handle your personal information in accordance with our Privacy Policy, which also explains when we may disclose information to overseas recipients and where they are located, how you may access and correct your personal information or complain about a breach of your privacy.