Inclusive travel makes for a better passenger experience

Airports can be exciting, but they can also feel overwhelming. Noise, crowds and constant movement can cause extra stress for some passengers.

To help support passengers with hidden disabilities, Sydney Airport has introduced its first-ever Quiet Room at the T1 international terminal – a low-sensory, private space for passengers who may feel anxious, overstimulated or who need a calm space to reset before flying.

Developed in partnership with Autism Spectrum Australia (Aspect), the space is independently accredited to meet recognised accessibility standards for sensory-friendly environments.

Since launching in April, the space is already proving popular with approximately 30 bookings per week. Passengers can now proactively factor this into their journey planning by booking ahead of time or while at the airport, providing flexibility and choice for passengers.

A quiet moment before flying provides better experiences for travellers

Sydney Airport’s Senior Manager, Passenger Experience & Stakeholder Engagement Kate Bondar said strong interest from passengers with hidden disabilities confirmed the need for a space like this, with positive feedback from passengers already.

“We are so glad we could provide a welcoming space for passengers that need it and we’re thrilled to see it’s already having a positive impact.

“Our intent is that the Quiet Room offers travellers and carers a dedicated, dignified space that acknowledges different access needs. We know some passengers need a calm, low stimulus space to pause, regulate and reset before continuing their journey, and we hope this makes the airport experience a little less stressful for them,” said Kate.

Aspect’s Head of Autism Friendly, Tom Tutton said the Quiet Room is an important step towards to creating more inclusive travel experiences for Autistic and other neurodivergent people.

“Sydney Airport took the time to work collaboratively with Autism Friendly experts from concept through to delivery, ensuring the space was informed by lived experience, research and best practice. 

“The response from the Autism community and new users of the room has shown just how valuable spaces like this can be as part of a broad approach to inclusion. We look forward to seeing more spaces like this across Australia in the future,” said Mr Tutton.

The initiative supports a wide range of travellers – including people with sensory sensitivities, hidden disabilities, anxiety, or families travelling with young children. It also provides an option for anyone who simply needs a quiet moment in a busy airport environment.

Future quiet spaces are being planned in the domestic precinct, reflecting Sydney Airport’s commitment to passenger need and supporting a more inclusive journey. 

Travelling internationally soon? The Quiet Room is now available in T1 international terminal. Plan ahead, view the visual guide of the Quiet Room, watch a short video or book the Quiet Room on Sydney Airport’s website.