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Airport Ambassadors

Our Airport Ambassadors bring a sincere and caring attitude to Australia’s busiest airport which helps provide a positive experience for all visitors. Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.

Airport Ambassadors are located throughout T1 and T2, including at well-marked information desks.


T1 International terminal
Departures level
  • Between check-in counters "G" and "H"
  • Opposite check-in counter "D", near front terminal entrance
  • Opposite SYD Airport Tax and Duty Free Store after immigration and security screening

Please note Airport Ambassadors are unable to provide meet and greet services to individuals or special assistance.


T1 International terminal
Arrivals level
  • Opposite passenger exit A and B

Please note Airport Ambassadors are unable to provide meet and greet services to individuals or special assistance.


T2 Domestic terminal
Arrivals level
  • Opposite baggage carousel number 2

Please note Airport Ambassadors are unable to provide meet and greet services to individuals or special assistance.