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Frequently Asked Questions

Here's a list of answers to our most Frequently Asked Questions.

Facilities and Services

How do I arrange assistance or book a wheelchair?


Additional assistance including the provision of wheelchairs are the responsibility of the airlines at Sydney Airport. Please advise your airline or travel agent at the time of booking and at least 48 hours prior to your arrival to the terminals.

Contact details for all airlines that fly into Sydney Airport can be found here.

For more information on assistance at Sydney Airport, visit our Assistance page.


Are there any smoking areas at Sydney Airport?


NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.

Smoking is not permitted inside the airport terminals.

To accommodate smokers, we provide designated smoking areas outside our terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Our designated smoking areas can be found on our terminal maps.

There are no smoking areas for passengers transiting through T1 terminal.


Where can I find lost property?

Airlines - Contact your airline for lost and delayed baggage, or if you have left something on board an aircraft.

Baggage Handlers - Your airline may contract out the management of lost, delayed or damaged baggage to a ground handling agency.

Lost passports - Lost passports found within the terminals are handed over to the Australian Border Force. They can be contacted via 1300 561 330 or by visiting their website.

Sydney Trains - For any items left on the train.

Taxi - If you left something in a taxi, you should contact the relevant taxi company directly.

Finding your lost property

T1 International

If you have lost something at T1 International, including the P6, P7 and Priority and Express Pick-Up car parks, please submit an enquiry on our lost property page.

Our lost property office is open from 8:00am to 4:00pm on weekdays and is located on level three of the T1 International terminal map.

T2 Domestic

If you have lost something at T2 Domestic, including the Blu Emu, P1, P2 and P3, Priority and Express car parks, please submit an enquiry on our lost property page.

Our lost property office is open from 8:00am to 4:00pm on weekdays and is located opposite Gate 55 at the T2 Domestic terminal map.

T3 Domestic

If you have lost something at T3 Domestic, please visit the Qantas FAQ page for more information on how to make an enquiry.


Are there showers at Sydney Airport?


Shower facilities are available at T1 International, on the departures level near check-in counters A and K. Showers can also be found airside (passenger only access), near Gate 31, Gate 51 and Gate 24 (male only).

You will need to supply all provisions for the use of the shower. These provisions may also be purchased at some of our retail outlets.


Does Sydney Airport have banking or currency exchange facilities?


ANZ Bank has bank facilities at T1 International, located on both Departures and Arrivals levels. ANZ ATMs are also located throughout T1 International and T2 Domestic terminals. A Commonwealth Bank ATM and a multi-currency Travelex ATM is located at T1 International

Global Exchange is available at T1 International and Travelex is available at T2 Domestic terminal, where you can buy a range of foreign currencies.


Does Sydney Airport have free wifi?


Sydney Airport has free wifi across all terminals. To access the wifi, select Free SYD Wifi and follow the information on screen.


Is there a prayer room at the airport?


Yes. There is a multi-denominational Prayer room located on Level 3 of T1 International terminal.


Is there baggage storage available at Sydney Airport?


Baggage Storage™ by Smarte Carte offers attended baggage storage services at the T1 International and T2 Domestic terminals. Baggage lockers are also available at the T1 International terminal within the P7 car park.

For locker hire prices please visit the Baggage Storage website.


What airline lounges are located at Sydney Airport?


There are several airline lounges located at Sydney Airport that service passengers and also some passengers of partner airlines. For specific information on Lounges and eligibility requirements, please contact your airlines.

T1 International

  • Air New Zealand Lounge
  • Emirates Lounge
  • The House - Etihad Airways and other leading airlines
  • Qantas Club Lounge
  • Silver Kris Lounge
  • American Express Lounge
  • Skyteam Lounges

T2 Domestic

  • Virgin Australia Lounge
  • The Rex Lounge

T3 Domestic

  • Qantas Club Lounge

Is there a medical centre at Sydney Airport where I can see a doctor?


A Medical Centre is located on Level 3 at the T1 International terminal, offering a range of medical services for travellers, visitors and staff.

The medical centre can be contacted on (02) 9667 4355.


Travelling with pets


Each airline has its own arrangement for the carriage of pets. Please contact your airline to find out more.

Jet Pets

Jet Pets are a worldwide service providers for transporting pets and may be able to assist in transportation.

For more information, visit the Jet Pets website.

Hanrob Pet Hotel

Hanrob Pet Hotel is located close to the airport and offers a number of pet services including pet accommodation, daycare and training.

For more information, visit the Hanrob Pet Hotel website.


Departing

How do I find my check-in counter at T1 International terminal?


Use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order from A to K.


Are there eating and drinking options after passport control at T1 International?


There's a large range of eating and drinking options both before and after passport control at T1 International, including cafes, bars and casual dining options.

To view the range and location of eating and drinking options at Sydney Airport, please visit our eat and shop page.


Passport Control

What visa is required for me to enter Australia?


To determine which visa is required for your visit to Australia, please visit the Department of Home Affairs website.


How much duty free can I bring into and take out of Australia?


For information about duty free restrictions when arriving in Australia please visit the Department of Home Affairs website.

To pre-order your tax and duty free items, visit Heinemann Tax and Duty Free.


Security

What are the restrictions for powders liquids, aerosols and gels (PLAGs) in carry on baggage?


If you're travelling overseas, there are restrictions on the quantity of liquids, aerosols and gels and some powders you may carry onboard, including those bought from duty free. These restrictions apply to all passengers leaving on international flights, as well as those who are transiting and/or travelling on the domestic leg of an international flight within Australia. Certain exemptions apply for medicines, medical products, medical devices and baby products that you may need during the flight.

The Australian Government’s Department of Home Affairs website provides more information about restrictions and exemptions.

Flights within Australia are not subject to restrictions on how much powder, liquid, aerosols and gels you can carry onboard. However, if you are travelling domestically, but departing from an international terminal, you are subject to powder, liquid, aerosol and gel restrictions.


I am pregnant, what options at security screening are available?


All body scanners in Australia use non-ionising millimetre-wave technology. This means they do not emit ionising radiation like that of x-rays. The low intensity waves and short duration of the scan means you are exposed to less energy than other common everyday devices such as mobile phones. The millimetre-waves are reflected off the surface of the skin and do not penetrate the body. There are no known health risks from undergoing a scan so travellers who have a medical condition or are pregnant should not be concerned.


Can I meet and greet at the gate at the International terminal?


Unfortunately, you may not proceed through security to meet any arriving or departing international passengers. Please say your goodbyes before passport control. You will only be able to meet arriving international passengers in the public arrivals hall, after they have completed the arrivals passport control processes.


Can I meet and greet at the Domestic terminal gate?


You are welcome to proceed through security screening to greet an arriving or departing domestic passenger, however, you will be subject to normal security screening procedures. You may move around freely in the general areas of the terminals after screening, but will not be able to continue past the boarding gate.


Can surrendered items be reclaimed after screening?


All items surrendered at the screening point must be disposed of by the screening authority. Security screening officers have the final say if there is any doubt about what items can be carried on board.


I am travelling internationally, what baby products can I take on board with me?


You are allowed to carry onboard a reasonable quantity of powder, liquid, aerosol or gel items for a baby or infant for international flights. Pack only what you need for the duration of a flight and any delays that may occur. There are no quantity restrictions for organic powders such as powdered baby formula.

Baby products allowed may include, but are not limited to:

  • baby milk, including expressed breast milk and powdered formula
  • sterilised water
  • juice
  • baby food in liquid, gel, powder or paste form.

More information can be found on the Department of Home Affairs website.


Transit

What is the minimum connection time between domestic/international flights?


If you are transferring to another flight at Sydney Airport, please check with your airline for information about connection requirements.


What are the restrictions for powders liquids, aerosols and gels (PLAGs) in carry on baggage?


If you're travelling overseas, there are restrictions on the quantity of liquids, aerosols and gels and some powders you may carry onboard, including those bought from duty free. These restrictions apply to all passengers leaving on international flights, as well as those who are transiting and/or travelling on the domestic leg of an international flight within Australia. Certain exemptions apply for medicines, medical products, medical devices and baby products that you may need during the flight.

The Australian Government’s Department of Home Affairs website provides more information about restrictions and exemptions.

Flights within Australia are not subject to restrictions on how much powder, liquid, aerosols and gels you can carry onboard. However, if you are travelling domestically, but departing from an international terminal, you are subject to powder, liquid, aerosol and gel restrictions.


Can I leave the airport in transit?


It may be possible to leave the T1 International terminal and return for a connecting flight, depending on your circumstances. However, it is your responsibility to ensure you satisfy all potential requirements in order for you to be able to board your connecting flight.

For more information on visas for entering and leaving Australia, visit the Department of Home Affairs website.


Can I purchase duty free items if I am transferring from one international service to another?


As a traveller in transit, you are advised to defer any purchase of duty free items until you pass through security screening and into the departures area. There are restrictions in place for taking powders, liquids, aerosols and gels (PLAGS) into the departures area. More information can be found on the TravelSECURE website.


Will my luggage be transferred to my final destination?


If you are transferring to another flight at Sydney Airport, please contact your airline or travel agent for information about transfer procedures.


How do I transfer from the domestic and international terminals?


If you are transferring between T1 International and T2/T3 Domestic terminals, the following options are available:

  • Airline transfer service if you are travelling on Qantas or Virgin Australia
  • T-Bus is a complimentary and regular loop bus service between the terminals
  • Train
  • Taxi

To confirm eligibility for the airline transfer service and more information on all options available, visit out transfer services page.


Transport

Where can I catch a train from Sydney Airport?


The station is located at the northern end of the terminal and is accessible from the Arrivals level. To use this service, you will need to purchase an Opal Card.

More information can be found on our transport options page.


Can I pre-book a rental car to pick up on arrival?


You can pre-book your rental car and choose to pick up your car upon arrival at Sydney Airport. To see the list of car rental companies operating at Sydney Airport please visit our Car Rental page.


Where do I catch a taxi?


You'll find taxi ranks at the front of all terminals - simply follow the signs to the nearest ranks.


Where is the pick up location for Uber and other rideshare services?


For rideshare services, please arrange with your driver to meet you at our green priority pick-up area.


Is there undercover parking for bicycles?


Undercover bicycle racks are located at both ends of T1 International terminal and adjacent to the public pick-up area in the T2/T3 Domestic precinct.


Working at Sydney Airport

How can I find out about the latest jobs at Sydney Airport?


You can browse our current job vacancies here.


For all general enquiries and feedback, please complete the contact form below or call 133 SYD (133 793) or +61 2 9667 6111 outside Australia

We aim to provide all customers and visitors to our terminals with a positive travel experience, and welcome feedback about our service and products.

Customer feedback