Need assistance?

Sydney Airport provides several assistance services that are accessible to everyone. Keep in mind that when making your travel arrangements, advise your airline or travel agent of any assistance you require.

At Sydney Airport, we are committed to assisting visitors with hidden disabilities. Find out more about how we can support you as you travel through the airport.

We provide designated accessible parking for all arriving and departing mobility-impaired passengers and visitors within the International and Domestic car parks.

Our accessibility toolbar provides accessibility and language options to enable you to customise our website in a way that works best for you. Use the toolbar to change the font, font size, website theme, language and more. Launch the toolbar by clicking on the accessibility icon, located above the main navigation on desktop, and in the burger menu on mobile.

We want to help you take the hassle out of travel. A range of services are available for you and your family to ensure you have a safe and smooth journey. We have children’s areas as well as dedicated family queues and parent room facilities available.

Our Airport Ambassadors bring a sincere and caring attitude to Australia’s busiest airport which helps provide a positive experience for all visitors. Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.